rtp pragmatic Platform Privacy Notice

This page describes what we collect when you use rtp pragmatic and how we keep that data protected. We take your privacy seriously — your account details, betting history, and payment information are encrypted and accessed only by authorised staff during account verification, fraud prevention, or legal requests.

Our privacy practices are transparent. We do not sell your data to third parties. We use your information only to operate rtp pragmatic, verify your identity, process deposits and withdrawals, and comply with local regulations. This policy applies to all users accessing rtp pragmatic via our Android app, iOS browser, or desktop site.

If you have questions about your data or how we handle it, contact our support team via in-app chat or email.

What data we collect on rtp pragmatic

We collect data in several categories when you create and use a rtp pragmatic account:

Identity information: Full name, email address, phone number, date of birth, and a valid ID (KTP, SIM, or passport).
Verification media: A selfie photo of you holding your ID, used during account verification.
Payment details: Bank account number or mobile wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet). We do not store full card numbers.
Account activity: Your bet history, spin results, deposits, withdrawals, login times, and IP addresses.
Device information: Your phone model, OS version, app version, and browser type (for troubleshooting and security).
Behavioural data: How you navigate rtp pragmatic — which games you play, how long you stay in each session, which notifications you enable.

We collect this data through direct input (forms during registration), automatic logging (server records), and third-party integrations (payment processors confirm your bank or wallet transfer).

Note: We do not collect sensitive data such as your full payment card number, Social Security number, or biometric data beyond the selfie used for ID verification.

How we use your data on rtp pragmatic

We use the data we collect on rtp pragmatic for the following purposes:

Account creation and verification: We verify your identity to prevent fraud and comply with Know-Your-Customer (KYC) regulations. Your ID and selfie are checked against official records.
Payment processing: Your bank account or wallet details are used only to process deposits and withdrawals. We match your deposit confirmation (from mobile banking, local payment, online payment Virtual Account, etc.) against your account record.
Fraud and security: We analyse your login patterns, bet frequency, and payment behaviour to detect unusual activity. If we spot suspicious patterns — unusual large bets, rapid consecutive deposits from different wallets, or login from a new country — we may flag your account for extra verification.
Regulatory compliance: We may share anonymised data with regulators or law enforcement if required by law.
Customer support: Your account history and contact details allow our support team to resolve your queries.
Service improvement: We analyse anonymised usage patterns to improve rtp pragmatic's performance and user experience.

We do not use your data for marketing purposes beyond sending transactional emails (deposit confirmation, withdrawal status) or push notifications (promotional events like Idul Fitri bonus rounds, Liga 1 season launches, Piala AFF updates).

We at rtp pragmatic encrypt your data in transit and at rest. Your password is salted and hashed — we never access it, even internally.

rtp pragmatic editorial

Data retention on rtp pragmatic

We keep your account data for as long as you hold an active rtp pragmatic account. When you request account deletion, we remove your personal information (name, email, phone, ID, selfie) within 30 days. However, we retain anonymised transaction records (bet amounts, game types, outcomes) for regulatory and tax compliance — typically 7 years.

Login records and device information are kept for 90 days to detect fraud patterns. After 90 days, older records are archived for security audits but are not actively accessed.

Third parties and data processors

We share your data with trusted third parties only as needed to operate rtp pragmatic:

Payment processors: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking receive payment information to process your transactions. They handle your data under their own privacy policies.
ID verification service: We use an independent third-party verification service to validate your KTP, SIM, or passport during account setup.
Cloud hosting: Our servers may be hosted by third-party providers located inside or outside Indonesia. Your data is encrypted regardless of server location.
Regulators and law enforcement: If legally required, we provide account data to Indonesian authorities or other jurisdictions investigating fraud or money laundering.

We do not sell your data to marketing firms, data brokers, or advertisers. Third parties must sign data-processing agreements committing them to confidentiality and security.

Your rights regarding rtp pragmatic data

Under Indonesian data-protection standards, you have the following rights:

Access: You can request a copy of all data we hold about you on rtp pragmatic. Contact support with your account email, and we'll compile a report within 14 days.
Correction: If your profile data (name, email, phone) is inaccurate, you can update it in Settings > Account Details. Changes take effect immediately.
Deletion: You can request deletion of your rtp pragmatic account. We remove personal data within 30 days. Account balances are forfeited upon deletion; we do not process refunds to accounts already deleted.
Portability: You can request an export of your rtp pragmatic betting history and account data in a standard format (CSV, JSON).
Objection: You can opt out of promotional emails and push notifications in Settings > Notifications.

Cookies and tracking on rtp pragmatic

Our Android app does not use cookies. Our iOS and desktop web versions use session cookies to keep you logged in during your visit. These cookies are deleted when you log out or your session expires after subject to verification of inactivity.

We use basic analytics (login count, game category views) to understand how users navigate rtp pragmatic, but we do not use third-party tracking pixels or cross-site behavioural tracking.

Data security practices on rtp pragmatic

We employ industry-standard security measures:

Encryption: All data transmitted between your phone and our servers uses TLS 1.2 or higher. Data at rest is encrypted using AES-256.
Password security: Passwords are salted with a cryptographic hash (bcrypt or similar) and never stored in plain text. Even our staff cannot view your password.
Two-factor authentication: You can enable 2FA in account settings. Login from a new device requires a code sent to your phone.
Access controls: Only authorised team members (support staff, compliance officers) can access account data, and only when needed to resolve a specific issue.
Regular audits: We conduct security assessments and penetration testing to identify vulnerabilities.
Incident response: If a data breach occurs, we notify affected users within 48 hours and cooperate with regulators.

Cross-border data transfers

Our servers are hosted in jurisdictions compliant with data-protection standards. Your data may be processed outside Indonesia for cloud hosting, backup, or system redundancy. However, all data remains encrypted and protected under rtp pragmatic's security standards, regardless of server location.

We do not transfer your data to jurisdictions with weaker data-protection laws without explicit consent.

Contact and updates

If you have questions about our privacy practices on rtp pragmatic, contact our support team via in-app chat or email. We respond within one business day.

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We announce major changes via email and push notification at least 30 days before they take effect. Your continued use of rtp pragmatic after an update means you accept the new terms.

Last updated: This notice applies to all users of rtp pragmatic accessing our platform via Android, iOS, or desktop browser.